Diverse Trainers

Terms & Conditions

Terms & Conditions

Diverse Trainers are committed to safeguarding the privacy of our website visitors, this policy sets out how we will treat your personal information. What information do we collect? We may collect, store and use the following kinds of personal data:

• information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)

• information that you provide to us for the purpose of applying to or contacting us (including name, email address, date of birth, address and telephone number)

• any other information that you choose to send to us

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites. Using your personal data Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  •  Administer the website
  •  Contact you regarding your application or enquiry
  •  Send to you marketing communications relating to our business(es) which we think may be of interest to you by post or, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
  •  Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  •  Deal with enquiries and complaints made by or about you relating to the website. Disclosures We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.In addition, we may disclose information about you:
  • to the extent that we are required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this privacy policy, we will not provide your information to third parties. Security of your personal data We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your Rights

You may instruct us not to process your personal data for marketing purposes by email at any time.

Third Party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated. Payment Service We use paypal as a payment gateway provider who are well known for their efficient and professional payment service. We do not store credit card details nor do we share customer details with any 3rd parties.

Cancellation Policy

If you decide you want a refund on the course, Diverse Trainers will allow an initial 3 day period from your purchase date. All requests must be via email in order for Diverse Trainers to keep track of dates of request. There will be an admin fee subject to cost of registration which will be taken out of the payment refunded.

If 3 days have gone by since your purchase date, unfortunately we can’t offer you a refund on any course costs.

There is a strict no refund policy on any courses which are purchased using discount offers available.

Delay/Amendments Of Course Date

If you decide you want to change the date of your course, Diverse Trainers will allow the transfer to another date/venue once the admin fee of £50 has been paid.

If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues and prices from those published. We will make every effort to transfer your booking to the next available course at your preferred venue, it should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes. 

Delivery Policy

Once payment has been received for the course, the enrolment packs with be sent out within 3 working days of purchasing the product. Diverse Trainers are solely responsible for delivering the enrolment packs.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please send us an email to info@diversetrainers.co.uk

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